RESUME — SARAH CARNE

EDUCATION

University of Cincinnati | Cincinnati, OH

2006–2011 College of DAAP

BS Graphic Design

GPA 3.9 | Magna Cum Laude

WHAT I DO

HOW I DO IT

WORK EXPERIENCE

Sr. User Experience Designer | Omni Experiences | Oct. 2017–Present | Seattle, WA

Support the overarching design strategy and vision of Nordstrom Services – Styling, Alterations, and Fulfillment
Lead customer-centered design for Nordstrom's new Salesperson app
Define, design and deliver a holistic app ecosystem that focuses on the customer and salesperson needs, future retail structure, usability findings, quantitative data, and analytics metrics
Present and gain buy-in to app strategy and roadmap in partnership with the PM
Work closely with UX research and writing, product and program managers, and developers
Facilitate discovery workshops in order to define the app space and prioritization of needs
Create information architecture, user flows, wireframes, visual mockups, screen flows, interaction patterns, and prototypes
Collaborate with developers to ensure launching pixel perfect designs
Host weekly design reviews with the core app team
Present and review design work and future vision with larger app team including executives once a month in order to receive continuous feedback

Lead User Researcher & User Experience Designer | Global eCommerce | Aug. 2016–Sept.2017 | Amsterdam, NL

Research

Oversees the global UX Lean User Testing Program as a data source for our agile teams and markets
Manages, maintains, and evolves the program framework including — documentation, process, methodologies, and best practices
Supervises agile teams to identify and prioritize research questions based on known knowledge and data to help set up quality research studies
Broadcasts research findings and insights to all relevant stakeholders

Design

Collaborated in the set-up of the Checkout agile team — the first team at adidas to adapt to agile methodologies
Researches and creates best practice benchmarks for checkout that helps to drive the backlog
Creates user-centric designs by considering customer feedback, usability findings, analytics, and business needs for topics including — hype launch (10 minute timer in checkout), promo communications, error handling, reactive and proactive chat, and delivery forms
Leads the UX & UI design process to implement ApplePay as a payment source in time for the 2016 holidays

Associate User Experience Designer & Researcher | Global eCommerce | April 2014 – Aug. 2016 | Amsterdam, NL

Created and managed the global user testing program, enabling the team to gain user insights on design concepts and current configurations
Determined the best methodologies for my team's research needs including — remote and moderated usability testing, surveys, best practice research, card-sorting, as well as concept and prototype testing
Led the research and user experience design of multiple projects and processes including — Click and Collect, product launch calendar, and promo communications
Produced UX deliverables including the following — information architecture, user flows, concept mapping, sketching, wireframing, and prototyping

User Experience Specialist | Sept. 2012–April 2014 | Canton, MA

Designed the user experience and interface for various sections of the adidas and Reebok websites including — checkout, product listing pages, product description pages, filtering, and navigation
Formulated user journeys and flows, generated wireframes, created low and high level prototypes and pixel perfect screen mock-ups for desktop and mobile devices
Transitioned Reebok to the same front end user experience as adidas while staying true to Reebok's visual language
Moderated and assisted in-house usability studies to collect user insights

Graphic Design Apprentice | July 2010–July2011 | Canton, MA

Selected for a year-long postgraduate training program
Collaborated with a cross-functional team of designers, project managers, and developers
Built concepts, researched trends, and produced graphics inline with seasonal themes on both apparel and footwear
Designed apparel and footwear graphics for the ZigTech, CrossFit, Outdoor, Training and Running collections which all went to market
Initiated design and development of a children's sandal concept
Gained and applied knowledge of printing techniques, material capabilities, tech packs, branding, packaging, and consumer insights

Graphic Design Co-op | Summer 2010, Winter 2011 | Canton, MA

Contributed in multiple areas of design including — designing Sports and Classic graphic tees, repeat patterns, hang tags, tech packs, and footwear material diagrams
Developed a shoe that gives customers an unlimited number of lace-up options
Finalized designs for collections and clients such as ZigTech, EasyTone, and sponsored NBA athlete John Wall

Graphic Design Co-op | Winter 2010 | Boston, MA

Contributed to environmental graphic and print design with an emphasis on sustainability and wayfinding
Handled a variety of projects for National Grid, Mt Auburn University, City of Alexandria, and The College of St. Rose
Expanded my knowledge with Google SketchUp, CAD tools, and laser cutting

Graphic Design Co-op | Summer 2009 | New York, NY

Participated in all stages of brand and package design including research testing, brainstorming, inspiration, sketching, critique, execution, refinements, and production
Conceptualized designs for brands and clients including Mars, Kimberly Clark, Scotts, Duane Reade, Aerius, and Quintiles

Graphic Design Co-op | Summer 2008, Winter 2009 | Cincinnati, OH

Contributed to Interbrand’s uniquely collaborative design process from inspiration stages to sketching and strategy brainstorming and execution
Designed packaging and branding for Proctor and Gamble, Wrigley, Clearblue, and Lowes